Frequently Asked Questions

A decant is a genuine fragrance, carefully hand-poured by us into a smaller bottle. It lets you experience a scent properly before committing to a full bottle — ideal for exploring rare and expensive houses.

See the Decant Ladder above. As a guide: 1–2ml to first taste a scent, 5ml for a proper trial, 10ml for a weekend or a month of lighter wear, and 25ml if you already know you love it.

Yes. Use the Source for me button on any product page to send us a request — full bottles, travel sizes, or hard-to-find pieces. Our sourcing team replies within 2 business days.

Orders are dispatched via our courier partner and typically arrive within 2–4 business days across South Africa. You'll receive tracking as soon as your order ships.

Yes! All orders over R1500 receive free shipping

Absolutely. Every decant and sample is a genuine product, rebottled and repackaged by Gilded Senses. Original packaging is not included, and we have no affiliation with the original brands.

We're so sorry this happened. Tell us a bit more and we'll make it right.

If a decant arrives leaked, damaged, or it isn't what you ordered, send a photo to info@gildedsenses.co.za within 7 days and we'll replace it. The photo just lets us see what went wrong and fix it on our end.

Every decant is hand-poured and opened the moment it reaches you — so, like any opened bottle, we can't take it back on a change of mind. Not sure a scent is for you? That's what sampling is for: live with it first, commit later.

If a replacement won't solve it, talk to us. We'll find the right answer.